IT Manager - 5 days onsite
Robert Half s seeking an IT Manager who has experience leading business growth by implementing and optimizing IT systems, including ERP, CRM, EDI, and other business solutions. Reporting directly to the Divisional IT Manager, this role will be fully responsible for IT support for approximately 75 employees.
The IT Manager will develop and maintain a strategic IT roadmap that aligns with the company’s business goals. This position involves managing relationships with external IT service providers to ensure effective support, as well as collaborating with divisional IT teams to address needs at other locations.
This is an exciting opportunity to work in a fast-paced, dynamic environment where an entrepreneurial mindset, problem-solving abilities, adaptability, and a passion for collaboration will drive IT success. With a high degree of autonomy, the IT Manager will have the chance to make a significant impact on both the user experience and overall business operations.
Essential Duties and Responsibilities:
- Engage with business leaders to build, maintain and execute an IT roadmap to enable aggressive growth within the business
- Provide day to day support to our IT Infrastructure (Server, Storage, Network, PBX) and applications ( ERP, CRM, EDI)
- Provide end user helpdesk support including onboarding and offboarding employees.
- Project manage and execute upgrades to systems and applications to maintain currency and supportability.
- Partner with Managed Service Providers to define and deliver infrastructure and/or application support where applicable.
- Ensure compliance with cyber security standards by deploying, managing and maintaining enterprise cyber security tools.
- Perform system patching and security remediation's
- Perform and ensure that data backups are performed, execute periodic BCDR tests.
- Document and keeping all processes and procedures current
- Administer and maintain Active Directory, Group Policy.
- Install and tests necessary software and hardware
- Maximizes the availability, uptime, stability and data integrity of Company Infrastructure, PC Software, hardware, network, printers and file and print servers
- Monitor PC, Network and Server performance. Tune to optimize performance. Make recommendations for new equipment or services.
- Administer, troubleshoot and maintain telephone system, phones and other communication equipment.
- Maintains inventory of all hardware, software, and telecommunications equipment.
- Develop and maintain system documentation for changes and enhancements.
- Provide IT expertise and support to businesses across the Division as needed.
- Performs all other duties as required
Qualifications
Qualifications:
- Bachelor’s degree in Computer Science, Information Systems, or related field.
- 5 years experience as an Network Administrator, IT Manager, Business Partner, Systems Analyst or similar role
- Experience deploying, upgrading and enhancing ERP systems, preferably in a manufacturing environment
- Strong experience with Microsoft Operating Systems, Active Directory, Group Policy, Virtualization
- Strong experience in networking, WAN/LAN/Wireless.
- Strong problem-solving skills and ability to analyze workflows and processes to identify process inefficiencies and improvements.
- Excellent verbal and written communication skills.
- Strong organizational and analytical skills.
- Strong understanding of various IT functional areas (infrastructure, networking and end user support.)
- Experience implementing compliance and cyber security controls based on NIST, TISAX, ISO and CMMC standards
- Experience with ERP, CRM, Power BI, and various other business applications a plus.
- Ability to manage multiple priorities and deadlines seamlessly.
